Subject: Ticket Assigned - Conversation with aishwarya
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Sep 2021 10:30:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aishwarya aishwarya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aishwarya Bot:  Hi Aishwarya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7301678373 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97333362664            02:18 PM, 16th Sep                   mayar                   Hi Aishwarya,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:18 PM, 16th Sep                     aishwarya                    Hi Mayar           02:19 PM, 16th Sep                     aishwarya                    My order no. is 7301678373. Yesterday it was out for delivery. But still i didn't receive now it shows update as request for reschedule           02:21 PM, 16th Sep                     aishwarya                    I need tjose items by today           02:21 PM, 16th Sep                     aishwarya                    Those           02:21 PM, 16th Sep                   mayar                   Thank you for providing us with this details            02:21 PM, 16th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           02:21 PM, 16th Sep                     aishwarya                    Okay           02:21 PM, 16th Sep                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97333362664)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           02:24 PM, 16th Sep                     aishwarya                    He called me confirmed regarding the delivery even i sent location of my address.. 2 or 3 times i called and asked when coming for delivery.  Kindly make sure to deliver those items by today           02:27 PM, 16th Sep                   mayar                   We will try our best to deliver it asap           02:28 PM, 16th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           02:28 PM, 16th Sep                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           02:28 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            02:28 PM, 16th Sep                     aishwarya                    No           02:29 PM, 16th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:29 PM, 16th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3110080