Subject: Ticket Assigned - Conversation with rina
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Sep 2021 13:02:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rina rina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rina Bot:  Hi Rina ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7301421562 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  09734097179            04:53 PM, 15th Sep                   mayar                   Hi Rina ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:54 PM, 15th Sep                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97334097179)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.   We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.           04:55 PM, 15th Sep                   mayar                   Is this your right number +97334097179  ?           04:55 PM, 15th Sep                     rina                    Yes           04:55 PM, 15th Sep                     rina                    I was called by the delivery person           04:56 PM, 15th Sep                     rina                    I waited and he didn’t come           04:56 PM, 15th Sep                     rina                    I very disappointed with the service           04:57 PM, 15th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           04:58 PM, 15th Sep                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:58 PM, 15th Sep                     rina                    This was the delivery person that called me           04:58 PM, 15th Sep                   mayar                   We will do our best to deliver your order asap           04:59 PM, 15th Sep                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:59 PM, 15th Sep                   mayar                   Is there anything else i can help you with?            04:59 PM, 15th Sep                     rina                    Ok, that’s all for now. Please can you make sure they know where they are delivering as he ask for location and then didn’t come.           05:00 PM, 15th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           05:01 PM, 15th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:01 PM, 15th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3106409