Subject: Ticket Assigned - Conversation with farhad
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 15 Sep 2021 11:53:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farhad farhad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farhad Bot:  Hi Farhad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564371512            03:39 PM, 15th Sep                     farhad                    ok           03:39 PM, 15th Sep                   mayar                   Hi Farhad ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:43 PM, 15th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:45 PM, 15th Sep                     farhad                    yes           03:47 PM, 15th Sep                     farhad                    i received my shoes , but i order wrong size           03:47 PM, 15th Sep                   mayar                   Could you please share your order number so that I can assist you further?           03:48 PM, 15th Sep                     farhad                    Order #9501697232           03:48 PM, 15th Sep                     farhad                    i don't want refund , i need just change size           03:48 PM, 15th Sep                   mayar                   Thank you for providing us with this details            03:49 PM, 15th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           03:49 PM, 15th Sep                   mayar                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:   You can contact our customer support team on (800-6927) to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           03:50 PM, 15th Sep                   mayar                   Is there anything else i can help you with?            03:50 PM, 15th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:53 PM, 15th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3106050