Subject: Ticket Assigned - Conversation with randa abu ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Sep 2021 10:15:23 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with randa abu ali randa abu ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  randa abu ali Bot:  Hi Randa Abu Ali ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559144147            01:59 PM, 15th Sep                   mayar                   Hi Randa ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:00 PM, 15th Sep                     randa abu ali                    I have made an order and I received it but the size was big           02:01 PM, 15th Sep                     randa abu ali                    I asked someone to return it but how can I replace it with smaller size           02:02 PM, 15th Sep                   mayar                   Could you please share your order number so that I can assist you further?           02:03 PM, 15th Sep                     randa abu ali                             02:03 PM, 15th Sep                     randa abu ali                    9501305923           02:03 PM, 15th Sep                     randa abu ali                             02:04 PM, 15th Sep                   mayar                   Thank you for providing us with this details            02:06 PM, 15th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           02:06 PM, 15th Sep                     randa abu ali                    Yes sure           02:06 PM, 15th Sep                   mayar                   In the meantime, an exchange is not available at  https://www.maxfashion.com/ae/en. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:07 PM, 15th Sep                   mayar                   Is there anything else i can help you with?            02:07 PM, 15th Sep                     randa abu ali                    So I made a return and it’s in progress for now           02:08 PM, 15th Sep                     randa abu ali                    So if someone collected it, I will get refund or I can ask for replacement to smaller size           02:08 PM, 15th Sep                   mayar                   We do not have exchange policy           02:10 PM, 15th Sep                   mayar                   The item can only be returned           02:10 PM, 15th Sep                   mayar                   Is there anything else i can help you with?            02:10 PM, 15th Sep                     randa abu ali                    Ok so I will get my refund only once it returned           02:11 PM, 15th Sep                   mayar                   It will be refunded whiten 7-14 days           02:12 PM, 15th Sep                   mayar                   Is there anything else i can help you with?            02:13 PM, 15th Sep                     randa abu ali                    No thanks           02:13 PM, 15th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:15 PM, 15th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3105569