Subject: Ticket Assigned - Conversation with julie ann
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 14 Sep 2021 15:19:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with julie ann julie ann                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  julie ann Bot:  Hi Julie Ann ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0524599428            07:09 PM, 14th Sep                   mayar                   Hi Julie Ann  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:11 PM, 14th Sep                     julie ann                    Hi good evening..           07:11 PM, 14th Sep                     julie ann                    I just wanted to ask, i just ordered this afternoon, and then just now i receive message that one of my order has been cancelled           07:12 PM, 14th Sep                     julie ann                    And i didn't deducted to my upcoming payment, and its written that it's non refundable           07:13 PM, 14th Sep                   mayar                   Could you please share your order number so that I can assist you further?           07:13 PM, 14th Sep                     julie ann                    Why is it not refundable if i didn't even receive the item yet because its cancelled           07:13 PM, 14th Sep                   mayar                   Could you please share your order number so that I can assist you further?           07:14 PM, 14th Sep                     julie ann                    9501719791           07:14 PM, 14th Sep                   mayar                   The (162995919 - - Textured Lace-Up Shoes with Pull Tabs) in your order ID 9501719791 went out of stock, so we've partially shipped your order and the invoice has been amended .  We apologise for the inconvenience caused and thank you for your patience.           07:16 PM, 14th Sep                   mayar                   Is there anything else i can help you with?            07:16 PM, 14th Sep                     julie ann                    So why it didn't deducted to the payment if its cancelled           07:17 PM, 14th Sep                     julie ann                    Why is it i still need to pay the same amount?           07:17 PM, 14th Sep                   mayar                   It will be modified before delivering the order           07:18 PM, 14th Sep                   mayar                   Is there anything else i can help you with?            07:18 PM, 14th Sep                     julie ann                    Ok. Thank you           07:18 PM, 14th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:18 PM, 14th Sep                     julie ann                    Thank you           07:19 PM, 14th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3102720