Subject: Ticket Assigned - Conversation with hamna
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Sep 2021 14:50:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hamna hamna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello… Bot:  Greetings! What can I do for you today? Bot:  Please enter your name Customer:  hamna Bot:  Hi Hamna ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9501780160 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +918867888883            06:45 PM, 14th Sep                   mayar                   Hi Hamna,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:45 PM, 14th Sep                     hamna                    Thank you so much           06:45 PM, 14th Sep                     hamna                    I had placed an order online           06:46 PM, 14th Sep                     hamna                    Wanted a favour for the same           06:46 PM, 14th Sep                     hamna                    I’m basically in India…. And have placed an order online for click and collect…           06:46 PM, 14th Sep                     hamna                    My brother would be going to collect it           06:46 PM, 14th Sep                     hamna                    But unfortunately you are asking for my passport if he is coming which he wouldn’t be having           06:47 PM, 14th Sep                     hamna                    So would the confirmation mail only be enough for him to go and Collect?           06:47 PM, 14th Sep                     hamna                    You there?           06:48 PM, 14th Sep                   mayar                   You can only share your id card with him           06:48 PM, 14th Sep                   mayar                   I mean your passport           06:48 PM, 14th Sep                   mayar                   Is there anything else i can help you with?            06:48 PM, 14th Sep                     hamna                    A pic of that in phone would do?           06:48 PM, 14th Sep                   mayar                   Yes           06:49 PM, 14th Sep                     hamna                    Okay thank you so much           06:49 PM, 14th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:49 PM, 14th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3102555