Subject: Ticket Assigned - Conversation with rahul
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 14 Sep 2021 13:49:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rahul rahul                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rahul Bot:  Hi Rahul ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  522110468            05:33 PM, 14th Sep                   mayar                   Hi Rahul ,Good evening Thank you for contacting us. My name is Ma
 yar ,i will be happy to help you.           05:33 PM, 14th Sep                     rahul                    Hello, Requesting an update on my return request.           05:33 PM, 14th Sep                   mayar                   Could you please share your order number so that I can assist you further?           05:34 PM, 14th Sep                     rahul                    9693652151           05:35 PM, 14th Sep                     rahul                    Someone had called last week but did not come to pickup the stuff           05:36 PM, 14th Sep                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collection. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier 
 team to contact you prior to the  collection of your items. The mobile number you provided is (+971522110468)   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.            05:40 PM, 14th Sep                     rahul                    Thank you Mayar           05:41 PM, 14th Sep                     rahul                    You have a nice one!           05:41 PM, 14th Sep                   mayar                   We will do our best to deliver it asap           05:43 PM, 14th Sep                   mayar                   Is this your right number           05:44 PM, 14th Sep                   mayar                   (+971522110468)           05:44 PM, 14th Sep                   mayar                   ?           05:44 PM, 14th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:45 PM, 14th Sep                   mayar             
       Hi, I'm not getting a response from you. Are we still connected?           05:49 PM, 14th Sep                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:49 PM, 14th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3102212