Subject: Ticket Assigned - Conversation with wessam
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 14 Sep 2021 12:35:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wessam wessam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wessam Bot:  Hi Wessam ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554418867            04:19 PM, 14th Sep                   mayar                   Hi Wessam ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:20 PM, 14th Sep                     wessam                    Hi Mayar           04:20 PM, 14th Sep                   mayar                   Could you please share your order number so that I can assist you further?           04:20 PM, 14th Sep                     wessam                    9501453542           04:20 PM, 14th Sep                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/ae/en. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any centrepoints store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any centrepoints store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:22 PM, 14th Sep                   mayar                   Is there anything else i can help you with?            04:22 PM, 14th Sep                     wessam                    I do not want to return it I just want to replace 2 items with a bigger size.           04:24 PM, 14th Sep                     wessam                    Can you do this for me?           04:24 PM, 14th Sep                   mayar                   Kindly share name of the items           04:25 PM, 14th Sep                     wessam                    The two black  jackets           04:25 PM, 14th Sep                   mayar                   Thank you for providing us with this details            04:27 PM, 14th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           04:27 PM, 14th Sep                     wessam                    Sure ,waiting           04:28 PM, 14th Sep                   mayar                   A return request has been created for you           04:31 PM, 14th Sep                   mayar                   Our team will contact you whiten 2-5 days to collect the items           04:32 PM, 14th Sep                   mayar                   Is there anything else i can help you with?            04:32 PM, 14th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:34 PM, 14th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3101864