Subject: Ticket Assigned - Conversation with geneve
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Sep 2021 12:23:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with geneve geneve                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  geneve Bot:  Hi Geneve ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8294331652 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96596697288            04:12 PM, 14th Sep                     geneve                    Sure           04:12 PM, 14th Sep                   mayar                   Hi Geneve,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:13 PM, 14th Sep                     geneve                    Hi Mayar, Good evening           04:13 PM, 14th Sep                     geneve                    I need my order update           04:13 PM, 14th Sep                   mayar                   Thank you for providing us with this details            04:14 PM, 14th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           04:14 PM, 14th Sep                     geneve                    Sure           04:14 PM, 14th Sep                     geneve                    Are you with me?           04:17 PM, 14th Sep                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+96596697288)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:17 PM, 14th Sep                   mayar                   Is this your right number (+96596697288) ?​           04:19 PM, 14th Sep                     geneve                    Yes thats my number           04:20 PM, 14th Sep                   mayar                   We will try our best to deliver it asap           04:20 PM, 14th Sep                     geneve                    Please make the delivery possible at the earliest..it's been a week already.           04:21 PM, 14th Sep                   mayar                   Our Team will contact you on (+96596697288)  before delivering it           04:21 PM, 14th Sep                   mayar                   Is there anything else i can help you with?            04:21 PM, 14th Sep                     geneve                    Sure. Thank you for your help. Shall await the order.           04:22 PM, 14th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:22 PM, 14th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3101796