Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Sep 2021 11:21:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation shaheen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shaheen Bot:  Hi Shaheen ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9500918317 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555048540            03:17 PM, 14th Sep                   mayar                   Hi Shaheen ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:17 PM, 14th Sep                     shaheen                    Hello           03:17 PM, 14th Sep                     shaheen                    My order is processing since Saturday , no updates           03:18 PM, 14th Sep                     shaheen                    Its click n collect           03:18 PM, 14th Sep                     shaheen                    I was told 2-3days           03:18 PM, 14th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:19 PM, 14th Sep                   mayar                   Is there anything else i can help you with?            03:19 PM, 14th Sep                     shaheen                    Someone will contact me back?           03:19 PM, 14th Sep                   mayar                   Yes our team will contact you on your email whiten 24 hours           03:20 PM, 14th Sep                   mayar                   Is there anything else i can help you with?            03:20 PM, 14th Sep                     shaheen                    Nope           03:20 PM, 14th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:20 PM, 14th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3101491