Subject: Ticket Assigned - Conversation with hi my name is suad abdillahi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Sep 2021 11:18:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi my name is suad abdillahi hi my name is suad abdillahi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi my name is suad abdillahi Bot:  Hi Hi My Name Is Suad Abdillahi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  501352959            02:58 PM, 14th Sep                     hi my name is suad abdillahi                    Ok thanks           02:58 PM, 14th Sep                   mayar                   Hi Suad,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:58 PM, 14th Sep                   mayar                   Could you please share your order number so that I can assist you further?           02:59 PM, 14th Sep                     hi my name is suad abdillahi                    Hi           02:59 PM, 14th Sep                     hi my name is suad abdillahi                    9501543439           03:00 PM, 14th Sep                     hi my name is suad abdillahi                    I just received the order thanks , but I have made a mistake with the size           03:00 PM, 14th Sep                     hi my name is suad abdillahi                    And would like to change           03:00 PM, 14th Sep                     hi my name is suad abdillahi                    So how do I do it ?           03:01 PM, 14th Sep                   mayar                   In the meantime, an exchange is not available at splashfashions.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Splash store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:01 PM, 14th Sep                     hi my name is suad abdillahi                    I tried online but I can’t find the host of my order           03:01 PM, 14th Sep                   mayar                   For sorry we do not have exchange policy           03:01 PM, 14th Sep                   mayar                   The item can only be returned           03:02 PM, 14th Sep                   mayar                   Is there anything else i can help you with?            03:02 PM, 14th Sep                     hi my name is suad abdillahi                    So how do I return ? Without going to the shop …and what do I need to present cuz I didn’t receive receipt           03:03 PM, 14th Sep                     hi my name is suad abdillahi                    Just the order number?           03:03 PM, 14th Sep                   mayar                   Kindly  create a return request then our team will collect the item           03:05 PM, 14th Sep                   mayar                   Share name of the item           03:08 PM, 14th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:09 PM, 14th Sep                     hi my name is suad abdillahi                    How do I creat a return request?           03:12 PM, 14th Sep                     hi my name is suad abdillahi                    I can’t find my order history           03:12 PM, 14th Sep                   mayar                   Share name of the item to create it for you           03:13 PM, 14th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:15 PM, 14th Sep                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:17 PM, 14th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3101477