Subject: New Reply Received - Item description does not match
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Sep 2021 17:08:17 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Item description does not match  Ticket comment <div>Dear all,</div>
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<div>Thank you a lot, now this makes sense and answer is professional and clear, much appreciated the below!</div>
<div>The only extra issue is that I have another voucher as per attached and when I try to use it together with already existing voucher of 27 aed it gives me an error and does not work so how to use them together please? Error shows as per attached API client error or so.</div>
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<div>Regards, Ilze <br><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, September 13, 2021, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Lize,</div>
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<div dir="ltr">Thank you for your prompt response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">However, please understand that you have been issued multiple vouchers before for most of the issues that you have reported to us earlier. Also, as per your request we have checked with our voucher team and as advised please note promo codes can not be combined with vouchers, you can use up to 5 vouchers at the same time but if any promo code(EXTRA15) which has been applied then the vouchers may not work as not all the promo codes are compatible with vouchers and we do not have exact information with us regarding promo codes, so every time if you contact us regarding any promo code we would need to check with voucher team and then only would be able to let you know. </div>
<div dir="ltr"><br></div>
<div dir="ltr">This would cause more delay and regarding the voucher for AED 20, we will ask our team for issuing a new voucher for you associated with order number: 9679332662, this will take us 24-72 hours to share with you the new voucher. In the meantime you can use the voucher already shared with you for AED 27 which is valid until Sep 18, 2021. We will try to get the voucher for you before that though so you can use both vouchers together.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Once again to summarize the issues/answers and steps we will be taking are as follows:<br><br>1. EXTRA15 or any other promo can not be used with a voucher depending on it's configuration set by the voucher team. To prevent any delays we would advise to not use promo codes and vouchers together.</div>
<div dir="ltr">2. You can use 5 vouchers together as long as no promo code has been combined.</div>
<div dir="ltr">3. For AED 20 voucher we have asked our team to create a new voucher for you which may take 24-72 hours, however, we will try to get it before that.</div>
<div dir="ltr">4. You can use the voucher for AED 27 which you already have if the voucher is not shared with you before Sep 18, 2021.<br><br>We hope this helps and we appreciate your continued patience. </div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043257176036'>0690100B-8513-45D6-B580-B6B2336F7292.png</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043257176040'>C80F2E35-E22A-424A-A0A1-D8583FA1FFE7.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2101800