Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Sep 2021 00:12:14 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
I didn't get my refund for the item I buy it last time amount 90 dirhams<span id="ms-outlook-android-cursor"></span>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, September 11, 2021 8:46:04 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3088640] - Returns
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<div>Hi Abeer,<br>
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<div><span rel="tempredactor" style="box-sizing:border-box; word-break:break-word; font-size:14px">Thank you for getting in touch with us.</span></div>
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<div><span dir="ltr" rel="tempredactor" style="box-sizing:border-box; word-break:break-word; font-size:14px">We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts
 the customer before attempting any collection. However, you were not informed prior to the collection of your items. Please consider this a rare exception. </span></div>
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<div><span dir="ltr" rel="tempredactor" style="box-sizing:border-box; word-break:break-word; font-size:14px">Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items.
 The mobile number you provided is (+971506268924)</span></div>
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<div><span dir="ltr" rel="tempredactor" style="box-sizing:border-box; word-break:break-word; font-size:14px">We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days. </span></div>
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<div><span rel="tempredactor" style="box-sizing:border-box; word-break:break-word; font-size:14px">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3088640