Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Sep 2021 14:02:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation muhammad adeel                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  muhammad adeel Bot:  Hi Muhammad Adeel ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9500773317 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:53 PM, 11th Sep                   mayar                   Hi Muhammad Adeel  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:53 PM, 11th Sep                     muhammad adeel                    Hi. Mayar i think i chat with you before. You requested my bank statement regardinf deduction of amount from my account           05:54 PM, 11th Sep                     muhammad adeel                    I have ordered few things but my order got rejected but amount has been charged by landmark retail investdubai           05:56 PM, 11th Sep                   mayar                   Kindly share your bank statement with the deducted amount           05:57 PM, 11th Sep                     muhammad adeel                             05:57 PM, 11th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:57 PM, 11th Sep                   mayar                   Is there anything else i can help you with?            05:57 PM, 11th Sep                     muhammad adeel                    Nothing else. But i will appreciate if you resolve this matter as early as possible. When i expected to receive your response??           05:59 PM, 11th Sep                   mayar                   Our team will contact you on your email whiten 24 hours           06:01 PM, 11th Sep                   mayar                   Is there anything else i can help you with?            06:01 PM, 11th Sep                     muhammad adeel                    Ok. Thanks           06:01 PM, 11th Sep                     muhammad adeel                    Bye           06:01 PM, 11th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:02 PM, 11th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3089722