Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Sep 2021 14:00:23 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation baburaj                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  baburaj Bot:  Hi Baburaj ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556038269            05:45 PM, 11th Sep                     baburaj                    ok           05:45 PM, 11th Sep                   mayar                   Hi Baburaj ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:46 PM, 11th Sep                     baburaj                    im waiting for refund           05:47 PM, 11th Sep                     baburaj                    It came partially only           05:47 PM, 11th Sep                   mayar                   Could you please share your order number so that I can assist you further?           05:47 PM, 11th Sep                     baburaj                    supposed to 95..i got just 57           05:47 PM, 11th Sep                     baburaj                    ok           05:47 PM, 11th Sep                     baburaj                    Order #9691981273           05:48 PM, 11th Sep                   mayar                   Thank you for providing us with this details            05:49 PM, 11th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           05:49 PM, 11th Sep                     baburaj                    sure           05:49 PM, 11th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:51 PM, 11th Sep                   mayar                   Is there anything else i can help you with?            05:51 PM, 11th Sep                     baburaj                    its really disappointing           05:51 PM, 11th Sep                     baburaj                    first time experience ever since with splash           05:52 PM, 11th Sep                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:52 PM, 11th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           05:52 PM, 11th Sep                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           05:52 PM, 11th Sep                   mayar                   Is there anything else i can help you with?           05:52 PM, 11th Sep                     baburaj                    i ordered xl sizes, the products came were XL too..but all those looks  and fitted like 4xl           05:53 PM, 11th Sep                     baburaj                    nothing else ..please sort out the refund issues asap           05:53 PM, 11th Sep                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Splash store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  Splash  store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:55 PM, 11th Sep                   mayar                   Is there anything else i can help you with?            05:57 PM, 11th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:58 PM, 11th Sep                     baburaj                    i used my credit card to purchase..already 57 is refunded to credit card           05:58 PM, 11th Sep                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           05:58 PM, 11th Sep                   mayar                   Is there anything else i can help you with?            05:58 PM, 11th Sep                     baburaj                    okay           05:58 PM, 11th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:59 PM, 11th Sep                     baburaj                    so i will be receiving it my credit card ?           05:59 PM, 11th Sep                   mayar                   We will contact our team to do the needful           05:59 PM, 11th Sep                     baburaj                    ok           05:59 PM, 11th Sep                   mayar                   Then you will be contacted again           05:59 PM, 11th Sep                     baburaj                    thank you           05:59 PM, 11th Sep                   mayar                   on your email           05:59 PM, 11th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:59 PM, 11th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3089706