Subject: Ticket Assigned - Conversation with valda
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 11 Sep 2021 13:22:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with valda valda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi,i got shoes with defects  already talked to one of your agents,was asked to take a photo and send to centrepoint email Bot:  Please enter your name Customer:  valda Bot:  Hi Valda ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97337263300            05:12 PM, 11th Sep                     valda                    I just need centrepoint email address           05:12 PM, 11th Sep                   mayar                   Hi Valda,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:13 PM, 11th Sep                     valda                             05:13 PM, 11th Sep                     valda                             05:13 PM, 11th Sep                   mayar                   Could you please share your order number so that I can assist you further?           05:13 PM, 11th Sep                     valda                             05:13 PM, 11th Sep                     valda                    Hello, i got defected shoes           05:14 PM, 11th Sep                     valda                    7300652606           05:15 PM, 11th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           05:15 PM, 11th Sep                     valda                    What will be done about it, please?           05:16 PM, 11th Sep                     valda                    I will get another pair? Refund?           05:17 PM, 11th Sep                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any centrepoint store .  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  centrepoint store .  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:17 PM, 11th Sep                   mayar                   Is there anything else i can help you with?            05:17 PM, 11th Sep                   mayar                   A return request has been created for you           05:19 PM, 11th Sep                   mayar                   Our team will collect the item whiten 2-5 days           05:19 PM, 11th Sep                   mayar                   Is there anything else i can help you with?            05:19 PM, 11th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:22 PM, 11th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3089515