Subject: Ticket Assigned - Conversation with humaira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Sep 2021 11:04:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with humaira humaira                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  humaira Bot:  Hi Humaira ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0578864312            02:48 PM, 11th Sep                   mayar                   Hi Humaira,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:49 PM, 11th Sep                     humaira                             02:50 PM, 11th Sep                     humaira                    I just received my order today, but i got one of my necklace broken           02:50 PM, 11th Sep                     humaira                    :(           02:51 PM, 11th Sep                     humaira                    So please now guide me what to do.. Will i get refund because i want new one.           02:53 PM, 11th Sep                   mayar                   Could you please share your order number so that I can assist you further?           02:55 PM, 11th Sep                     humaira                    6349111159           02:55 PM, 11th Sep                   mayar                   Thank you for providing us with this details            02:56 PM, 11th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           02:56 PM, 11th Sep                     humaira                    Take your time.           02:56 PM, 11th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:59 PM, 11th Sep                   mayar                   Is there anything else i can help you with?            02:59 PM, 11th Sep                     humaira                    Will i get an email or phone call?           03:01 PM, 11th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:02 PM, 11th Sep                   mayar                   whiten 24 hours           03:02 PM, 11th Sep                   mayar                   Is there anything else i can help you with?           03:02 PM, 11th Sep                     humaira                    Alright Thank you very Much. This was my first order wasn't expecting this.           03:03 PM, 11th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:03 PM, 11th Sep                     humaira                    Thanks you too. Goodbye.           03:04 PM, 11th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3088868