Subject: Ticket Assigned - Conversation with nida
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 11 Sep 2021 10:46:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nida nida                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nida Bot:  Hi Nida ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503417121            02:37 PM, 11th Sep                   mayar                   Hi Nida,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:37 PM, 11th Sep                   mayar                   Could you please share your order number so that I can assist you further?           02:38 PM, 11th Sep                     nida                    Hey there           02:38 PM, 11th Sep                     nida                    Yess the order number is 9500056796           02:38 PM, 11th Sep                     nida                    I had requested for the return for a couple of the items from that order. Your delivery guy came and picked up the return items yesterday but he gave me no reciept           02:39 PM, 11th Sep                   mayar                   Thank you for providing us with this details            02:39 PM, 11th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           02:40 PM, 11th Sep                     nida                    He said i would get the reciept online, but i have received no such reciept or any confirmation on the return of the items           02:40 PM, 11th Sep                     nida                    Sure           02:40 PM, 11th Sep                     nida                    But i haven't ** received           02:40 PM, 11th Sep                   mayar                   We would like to inform you that your product reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           02:41 PM, 11th Sep                     nida                    I paid through cash on delivery           02:41 PM, 11th Sep                     nida                    So by when can i expect the refund? And in what form will the refund be?           02:41 PM, 11th Sep                   mayar                   Your  items were received           02:41 PM, 11th Sep                   mayar                   It will be transferred to your credit           02:42 PM, 11th Sep                     nida                    Alright           02:42 PM, 11th Sep                   mayar                   You can use it in the next order           02:42 PM, 11th Sep                   mayar                   Is there anything else i can help you with?            02:42 PM, 11th Sep                     nida                    Okay, thanks! Can you please try and get the refund as soon as possible because i will be travelling next week           02:43 PM, 11th Sep                     nida                    If theres any way you can expedite the process that would be great           02:43 PM, 11th Sep                     nida                    Thanks           02:43 PM, 11th Sep                   mayar                   Sure we will try our best to transfer it asap           02:44 PM, 11th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:44 PM, 11th Sep                     nida                    Thank you           02:44 PM, 11th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3088800