Subject: New Reply Received - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 10 Sep 2021 15:20:27 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Hello. Please check the order id before replying. The item you are talking about is another order.<div dir="auto">I am talking about the order id 9689715149 and the product name is skinny fit solid mid rise jog pants with pocket detail and drawstring. And the amount is 45 not 24.</div>
<div dir="auto">Please check. They already collected the product from me 20 days back. What is this? How many days i have to ask for my refund? </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 10 Sep 2021, 17:47 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Hi Adil,<br style="box-sizing:border-box"><br style="box-sizing:border-box">
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<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>
<div style="box-sizing:border-box;word-break:break-word">Thank you for reaching out to us.</div>
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<br style="box-sizing:border-box">We apologize for the inconvenience that has happened.</div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word"><br style="box-sizing:border-box"></div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">Kindly check again the amount of the returned item ( 159925121 - - Full Length Solid Jeans with Pocket Detail and Belt Loops )  is AED <span style="white-space:pre-wrap" dir="ltr">24 .</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3074062