Subject: Ticket Assigned - Conversation with naeem
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 09 Sep 2021 14:43:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naeem naeem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  naeem Bot:  Hi Naeem ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0588173504            06:25 PM, 09th Sep                   mayar                   Hi Naeem ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:27 PM, 09th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:28 PM, 09th Sep                   mayar                   Could you please share your order number so that I can assist you further?           06:29 PM, 09th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:29 PM, 09th Sep                     naeem                    Hello Mayar           06:29 PM, 09th Sep                     naeem                    I need an information           06:30 PM, 09th Sep                     naeem                    Regarding my order           06:30 PM, 09th Sep                     naeem                    I have ordered some clothes (t.shirts) but I want to change the size so my question is first they will refund the amount and then i can able to order again or directly i ll get new size clothes           06:31 PM, 09th Sep                   mayar                   For sorry we do not have exchange policy           06:37 PM, 09th Sep                     naeem                    Means they will refund the amount           06:37 PM, 09th Sep                   mayar                   Kindly return the item then reorder it again           06:37 PM, 09th Sep                   mayar                   Yes it will be refunded after returning it           06:39 PM, 09th Sep                   mayar                   Is there anything else i can help you with?            06:39 PM, 09th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:42 PM, 09th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3083608