Subject: New Reply Received - Buy 1 get 1 problem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 09 Sep 2021 14:40:11 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Buy 1 get 1 problem  Ticket comment <div class="ydp41c51836yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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<span style="font-size:15px">Hi.. sorry for the late response. Actually the promo states buy1 get 1 not buy 2 get 1. I bought last week and they only gave me 1 product since i didnt add 2 product in the basket, my reason is because the amount that i need to pay is double but when we called the customer service of baby shop after receiving my order( which is only 1 item) the agent said i should put 2 items in the cart so i tried again because i want to order again but then it only gives me the same problem instead of 1 price for the 2 item it appears i need to pay for 2. And take note this one is new order and new basket so  i didn't proceed. I just feel that it's not fair on my last order because it really has technical problem in your part i assumed because twice i tried but the same price instead of 55 SR i need to pay 110 SR. I hope you can give me the other item from my last order. Thank you for your response.</span><br>
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<div>On Thursday, September 9, 2021, 10:15:47 PM GMT+8, Babyshop &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr" style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial"><div dir="ltr">Hi Eam ,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused however, we request you to please share a screenshot of this offer( Buy 2 Get 1  ).</div>
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<div>We are looking forward to hear from you soon. <span>Thank you for your help!</span>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043256104461'>20210909_173730.jpg</a><br />2. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043256104463'>Screenshot_20210903-233724_Babyshop.jpg</a><br />3. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043256104465'>Screenshot_20210903-233735_Babyshop.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3058836