Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 09 Sep 2021 13:12:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  971522582190 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971522582190            05:02 PM, 09th Sep                     hi                    my delivery status says wrong number and its out for delivery. could you please help me get the delivery today?           05:04 PM, 09th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:04 PM, 09th Sep                     hi                    Hi mayar           05:04 PM, 09th Sep                     hi                    I need to receive my order today the status says wrong number could you please help me get it           05:05 PM, 09th Sep                   mayar                   Could you please share your order number so that I can assist you further?           05:05 PM, 09th Sep                     hi                    Tracking No:  FP090721000865           05:05 PM, 09th Sep                     hi                    hi any update           05:07 PM, 09th Sep                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971553748774)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           05:08 PM, 09th Sep                     hi                    no the number has been changed           05:08 PM, 09th Sep                     hi                    the contact number is +971522582190           05:09 PM, 09th Sep                     hi                    could you please tell them to call on this number?           05:09 PM, 09th Sep                     hi                    I want the delivery today           05:09 PM, 09th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:09 PM, 09th Sep                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:09 PM, 09th Sep                   mayar                   Is there anything else i can help you with?            05:09 PM, 09th Sep                     hi                    no kindly update the number please           05:10 PM, 09th Sep                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           05:11 PM, 09th Sep                     hi                    thank you           05:11 PM, 09th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:12 PM, 09th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3083177