Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 09 Sep 2021 12:37:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Customer:  But sometimes i.did not recieve msg. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9693732569 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:33 PM, 09th Sep                     hi                    Ok           04:33 PM, 09th Sep                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:34 PM, 09th Sep                     hi                    I want to know about my order           04:34 PM, 09th Sep                     hi                    5 days passed and still i did not recieve any msg for.collection           04:34 PM, 09th Sep                     hi                    9693732569           04:34 PM, 09th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:35 PM, 09th Sep                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:35 PM, 09th Sep                   mayar                   Is there anything else i can help you with?            04:35 PM, 09th Sep                     hi                    No           04:36 PM, 09th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:36 PM, 09th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3083024