Subject: Ticket Assigned - Conversation with mohammad shahporan
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 09 Sep 2021 12:23:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad shahporan mohammad shahporan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad shahporan Bot:  Hi Mohammad Shahporan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509048398            04:11 PM, 09th Sep                   mayar                   Hi Mohammad  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:11 PM, 09th Sep                     mohammad shahporan                    9690670180           04:12 PM, 09th Sep                   mayar                   Thank you for providing us with this details            04:12 PM, 09th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           04:12 PM, 09th Sep                     mohammad shahporan                    Order number           04:13 PM, 09th Sep                     mohammad shahporan                    Hlw           04:14 PM, 09th Sep                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collection. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+971509048398)   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.            04:14 PM, 09th Sep                     mohammad shahporan                    Pickup man is not coming, in my location           04:14 PM, 09th Sep                     mohammad shahporan                    Ok           04:15 PM, 09th Sep                   mayar                   Did you receive a call from him           04:17 PM, 09th Sep                   mayar                   ?           04:17 PM, 09th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:18 PM, 09th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:20 PM, 09th Sep                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:22 PM, 09th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3082949