Subject: Ticket Assigned - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 09 Sep 2021 12:21:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9500232518 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502154123            04:13 PM, 09th Sep                   mayar                   Hi Ahmed ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:13 PM, 09th Sep                   mayar                   Your order will take 2-3 days to be delivered           04:15 PM, 09th Sep                   mayar                   Our team will contact you once it is ready           04:15 PM, 09th Sep                   mayar                   Is there anything else i can help you with?            04:15 PM, 09th Sep                     ahmed                    It is delivered           04:17 PM, 09th Sep                     ahmed                    But incomplete           04:17 PM, 09th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:18 PM, 09th Sep                   mayar                   Is there anything else i can help you with?            04:18 PM, 09th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:21 PM, 09th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3082942