Subject: Ticket Assigned - Conversation with fatima
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Thu, 09 Sep 2021 11:06:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima fatima                    Bot:  Hi again! Bot:  Please enter your name Customer:  fatima Bot:  Hi Fatima ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558118665            02:52 PM, 09th Sep                   mayar                   Hi Fatima ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:53 PM, 09th Sep                   mayar                   Could you please share your order number so that I can assist you further?           02:53 PM, 09th Sep                     fatima                    #9690755643           02:54 PM, 09th Sep                   mayar                   Thank you for providing us with this details            02:54 PM, 09th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           02:54 PM, 09th Sep                     fatima                    ok           02:54 PM, 09th Sep                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           02:57 PM, 09th Sep                   mayar                   Is there anything else i can help you with?            02:57 PM, 09th Sep                     fatima                    So I contact the bank to get the money back!!!           03:01 PM, 09th Sep                   mayar                   Yes kindly contact your bank           03:02 PM, 09th Sep                   mayar                   Is there anything else i can help you with?           03:02 PM, 09th Sep                     fatima                    249 was deducted from my account           03:02 PM, 09th Sep                     fatima                             03:03 PM, 09th Sep                     fatima                    ok thanks           03:03 PM, 09th Sep                   mayar                   kindly contact your bank           03:05 PM, 09th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:05 PM, 09th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3082565