Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 09 Sep 2021 11:00:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971559567389            02:34 PM, 09th Sep                     hi                    ok           02:35 PM, 09th Sep                     hi                    anybody there           02:36 PM, 09th Sep                     hi                    Helo           02:40 PM, 09th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:41 PM, 09th Sep                   mayar                   How may i help you ?           02:41 PM, 09th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:41 PM, 09th Sep                     hi                    Hi           02:42 PM, 09th Sep                     hi                    I have placed an order last day           02:42 PM, 09th Sep                     hi                    But when I checked in oreder history, one item has been cancelled           02:43 PM, 09th Sep                     hi                    but i didnt get the refund           02:43 PM, 09th Sep                   mayar                   Could you please share your order number so that I can assist you further?           02:43 PM, 09th Sep                     hi                    ok           02:45 PM, 09th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:48 PM, 09th Sep                     hi                    hi           02:49 PM, 09th Sep                     hi                    am here           02:49 PM, 09th Sep                     hi                    Order #9694382748           02:50 PM, 09th Sep                     hi                    I have ordered 3 items           02:50 PM, 09th Sep                     hi                    One cancelled           02:50 PM, 09th Sep                     hi                    by babyshop           02:50 PM, 09th Sep                     hi                    Why its cancelled           02:50 PM, 09th Sep                     hi                    and i didnt get refund amount           02:50 PM, 09th Sep                   mayar                   Thank you for providing us with this details            02:51 PM, 09th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           02:51 PM, 09th Sep                     hi                    ok           02:52 PM, 09th Sep                   mayar                   We would like to inform you that we have processed the refund of amount (AED34.00) on (9/8/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:52 PM, 09th Sep                   mayar                   Is there anything else i can help you with?            02:52 PM, 09th Sep                     hi                    How it happaened           02:53 PM, 09th Sep                     hi                    Why the item cancelled from your side           02:53 PM, 09th Sep                   mayar                   We have checked and this product 163414345 - - adidas Print T-shirt with Round Neck and Short Sleeves  is out of stock.   We always do quality check on our product to check if the product is in perfect condition to provide it to customer. This particular product is not in salable condition and that is why it shows out of stock while checking out. ​ Please accept our apology as ​you were not able to purchase this item ​even when you received a notification that this item is in stock. ​ We have forwarded this issue to our team and we will resolve this issue. ​           02:56 PM, 09th Sep                   mayar                   Is there anything else i can help you with?            02:56 PM, 09th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:00 PM, 09th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3082532