Subject: Ticket Assigned - need escalation
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Thu, 09 Sep 2021 10:21:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mohamed yusuf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed yusuf Bot:  Hi Mohamed Yusuf ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566193391            02:16 PM, 09th Sep                   mayar                   Hi Mohamed Yusuf  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:16 PM, 09th Sep                     mohamed yusuf                    Hi  i bought an coffee table on 15 aug through onlinr.. its broken...           02:17 PM, 09th Sep                     mohamed yusuf                    Need to know what should be done.           02:17 PM, 09th Sep                   mayar                   Could you please share your order number so that I can assist you further?           02:18 PM, 09th Sep                     mohamed yusuf                    8287685875           02:18 PM, 09th Sep                     mohamed yusuf                             02:19 PM, 09th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:19 PM, 09th Sep                   mayar                   Is there anything else i can help you with?            02:19 PM, 09th Sep                     mohamed yusuf                    Thank you           02:19 PM, 09th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:20 PM, 09th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3082383