Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Sep 2021 14:50:46 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation noora                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  noora Bot:  Hi Noora ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7493263750 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097336238238            06:38 PM, 08th Sep                   mayar                   Hi Noora ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:40 PM, 08th Sep                     noora                    Hello , i have a order and i still didnt collect it from the store but i recieved a messege that saying           06:41 PM, 08th Sep                     noora                    Thank you for collecting order 7493263750. Wed love to hear about your shopping experience. Let us know at: true           06:41 PM, 08th Sep                     noora                    Also it shows in the app that i collect it           06:41 PM, 08th Sep                     noora                    Did they give my order to someone else?           06:41 PM, 08th Sep                   mayar                   This order was collected           06:42 PM, 08th Sep                     noora                    No           06:42 PM, 08th Sep                     noora                    I didnt collect it           06:42 PM, 08th Sep                   mayar                   Kindly check with your family members           06:42 PM, 08th Sep                   mayar                   Is there anything else i can help you with?            06:42 PM, 08th Sep                     noora                    No one collect it from my family           06:42 PM, 08th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:43 PM, 08th Sep                   mayar                   Is there anything else i can help you with?            06:43 PM, 08th Sep                     noora                    What should i do now?           06:43 PM, 08th Sep                   mayar                   We will check with our team . then you will be contacted on your email           06:45 PM, 08th Sep                   mayar                   Is there anything else i can help you with?            06:45 PM, 08th Sep                     noora                    No thank u           06:45 PM, 08th Sep                     noora                    /startOver           06:45 PM, 08th Sep                   mayar                   Is there anything else i can help you with?           06:48 PM, 08th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:50 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3079513