Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Sep 2021 14:42:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation pratiksha                    Bot:  Hi again! Bot:  Please enter your name Customer:  pratiksha Bot:  Hi Pratiksha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked]            06:31 PM, 08th Sep                   mayar                   Hi Pratiksha,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:32 PM, 08th Sep                     pratiksha                    Afternoon u were late in replying           06:33 PM, 08th Sep                   mayar                   Kindly share a screenshot of your order number           06:33 PM, 08th Sep                     pratiksha                    How to share it           06:34 PM, 08th Sep                   mayar                   On chat           06:34 PM, 08th Sep                     pratiksha                    Option isn't available           06:34 PM, 08th Sep                     pratiksha                             06:35 PM, 08th Sep                   mayar                   Kindly share a screenshot of your order number           06:35 PM, 08th Sep                     pratiksha                    Yeah one second           06:35 PM, 08th Sep                     pratiksha                             06:36 PM, 08th Sep                     pratiksha                    Are you here           06:36 PM, 08th Sep                   mayar                   Thank you for providing us with this details            06:37 PM, 08th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           06:37 PM, 08th Sep                     pratiksha                    Ok           06:37 PM, 08th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:38 PM, 08th Sep                   mayar                   Is there anything else i can help you with?            06:38 PM, 08th Sep                     pratiksha                    Yes           06:38 PM, 08th Sep                     pratiksha                    How much amount should I pay           06:39 PM, 08th Sep                     pratiksha                    Plz tell me that           06:39 PM, 08th Sep                   mayar                   We have a technical issue we will check with our team then we will contact you on your mail           06:40 PM, 08th Sep                   mayar                   Is there anything else i can help you with?            06:40 PM, 08th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:42 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3079469