Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Sep 2021 13:00:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7494393054 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097334578105            04:45 PM, 08th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:47 PM, 08th Sep                     hi                    I have received the wrong item           04:47 PM, 08th Sep                     hi                    I h           04:47 PM, 08th Sep                     hi                    ?           04:49 PM, 08th Sep                   mayar                   Thank you for providing us with this details            04:50 PM, 08th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           04:50 PM, 08th Sep                     hi                    Ok           04:50 PM, 08th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           04:50 PM, 08th Sep                   mayar                   In the meantime, an exchange is not available at www.xxxx.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:51 PM, 08th Sep                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/bh/en. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any .centrepointst store .  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any centrepointst store .  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund..centrepointst           04:52 PM, 08th Sep                   mayar                   Is there anything else i can help you with?            04:52 PM, 08th Sep                     hi                    Yes please send someone from your side to my home           04:53 PM, 08th Sep                     hi                    Why should I go to the store           04:54 PM, 08th Sep                     hi                    It's not my mistake           04:54 PM, 08th Sep                   mayar                   Kindly share name of the item           04:54 PM, 08th Sep                   mayar                   to create a return request for you           04:54 PM, 08th Sep                     hi                    Order No : 7494393054           04:55 PM, 08th Sep                     hi                    They send me the wrong bag           04:55 PM, 08th Sep                     hi                             04:56 PM, 08th Sep                     hi                    Wrong bag           04:57 PM, 08th Sep                   mayar                   A return request has been created           04:57 PM, 08th Sep                   mayar                   Our team will contact you to collect the item whiten 3-5 days           04:58 PM, 08th Sep                   mayar                   Is there anything else i can help you with?            04:58 PM, 08th Sep                     hi                    تھا j           04:58 PM, 08th Sep                     hi                    Thank you so much           04:59 PM, 08th Sep                     hi                    For the cooperation           04:59 PM, 08th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:00 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3078965