Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Sep 2021 10:52:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation amina here                    Bot:  Hi again! Bot:  Please enter your name Customer:  amina here Bot:  Hi Amina Here ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9693550825 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:48 PM, 08th Sep                   mayar                   Hi Amina ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:49 PM, 08th Sep                     amina here                    I placed an order on 4th of September and selected click and collect. Today is 8th September already more than 3 days but no message of collection           02:49 PM, 08th Sep                   mayar                   Thank you for providing us with this details            02:50 PM, 08th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           02:50 PM, 08th Sep                     amina here                    You were not helpful yesterday too, sorry to say but you gave me information which i already have           02:50 PM, 08th Sep                     amina here                    Sure           02:50 PM, 08th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:51 PM, 08th Sep                   mayar                   Is there anything else i can help you with?            02:51 PM, 08th Sep                     amina here                    Thank.you, hopefully it will be resolved now           02:51 PM, 08th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:51 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3078366