Subject: Ticket Assigned - Conversation with naureen
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Sep 2021 10:46:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naureen naureen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  naureen Bot:  Hi Naureen ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9500020262 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556364316            02:24 PM, 08th Sep                   mayar                   Hi Naureen ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:24 PM, 08th Sep                     naureen                    Hi Mayar           02:25 PM, 08th Sep                     naureen                    I have placed and order today           02:25 PM, 08th Sep                     naureen                    I am just confused that whats the nominee name to pick up the order           02:26 PM, 08th Sep                     naureen                    As the email doesnt say that           02:26 PM, 08th Sep                     naureen                    I was in a hurry as it was last item in stock and i didnt wanted to miss it           02:27 PM, 08th Sep                   mayar                   Your order will take 2-3 days to be ready           02:27 PM, 08th Sep                   mayar                   Our team will contact you once it is ready at the store           02:27 PM, 08th Sep                   mayar                   Is there anything else i can help you with?            02:27 PM, 08th Sep                     naureen                    Just want to confirm does the order pick up name is Nasir Hussain           02:27 PM, 08th Sep                     naureen                    You didnt read my question           02:28 PM, 08th Sep                   mayar                   Naureen Afridi should receive the order           02:28 PM, 08th Sep                     naureen                    I am  not asking when it wil be ready           02:28 PM, 08th Sep                     naureen                    No           02:28 PM, 08th Sep                     naureen                    Usually i put under my cousin name           02:28 PM, 08th Sep                     naureen                    As i cant go           02:28 PM, 08th Sep                     naureen                    I always put Nasir hussain           02:29 PM, 08th Sep                   mayar                   No problem anyone can collect it instead of you only give him a copy of your id           02:29 PM, 08th Sep                   mayar                   Is there anything else i can help you with?            02:29 PM, 08th Sep                     naureen                    I cant give my copy           02:30 PM, 08th Sep                     naureen                    And previously also i have never given my copy           02:30 PM, 08th Sep                     naureen                    It just asks who will pick up the order           02:30 PM, 08th Sep                     naureen                    And i always mention Nasir Hussain           02:31 PM, 08th Sep                     naureen                    I am just not sure that did i put this time or not           02:31 PM, 08th Sep                     naureen                    Thats why need your help           02:31 PM, 08th Sep                   mayar                   No this time your name only is mentioned           02:32 PM, 08th Sep                     naureen                    Please help with this           02:32 PM, 08th Sep                   mayar                   anyone can collect it instead of you only give him a copy of your id           02:32 PM, 08th Sep                   mayar                   I mean photo copy           02:33 PM, 08th Sep                     naureen                    I cant as i am not in UAE           02:33 PM, 08th Sep                   mayar                   or on soft copy           02:33 PM, 08th Sep                     naureen                    I am currently outside           02:33 PM, 08th Sep                   mayar                   or soft copy           02:33 PM, 08th Sep                     naureen                    I am not in UAE           02:33 PM, 08th Sep                   mayar                   Kindly share a photo with him           02:34 PM, 08th Sep                     naureen                    I dont have emirates id           02:34 PM, 08th Sep                   mayar                   Is there anything else i can help you with?            02:34 PM, 08th Sep                   mayar                   I mean on whats app           02:34 PM, 08th Sep                     naureen                    Cant you please change in system please           02:34 PM, 08th Sep                   mayar                   Your passport will work           02:34 PM, 08th Sep                     naureen                    Are you sure           02:34 PM, 08th Sep                     naureen                    I am currently in New Zealand           02:35 PM, 08th Sep                     naureen                    Can you please change the name in system           02:35 PM, 08th Sep                     naureen                    You can check all my previous orders           02:35 PM, 08th Sep                     naureen                    Mostly ade           02:35 PM, 08th Sep                     naureen                    Mostly are under his name           02:35 PM, 08th Sep                     naureen                    Excepf for the orders that i have gifted           02:36 PM, 08th Sep                   mayar                   For sorry the name can not be changed after placing the order           02:36 PM, 08th Sep                   mayar                   anyone can collect it instead of you only give him a copy of your id           02:37 PM, 08th Sep                   mayar                   Is there anything else i can help you with?            02:37 PM, 08th Sep                     naureen                    Ok           02:37 PM, 08th Sep                     naureen                    Thanks           02:37 PM, 08th Sep                     naureen                    Can i cancel the order           02:37 PM, 08th Sep                     naureen                    Can i cancel the order           02:40 PM, 08th Sep                   mayar                   As per the status, the order be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.           02:41 PM, 08th Sep                   mayar                   For sorry it can not be canceled now           02:41 PM, 08th Sep                   mayar                   Is there anything else i can help you with?            02:41 PM, 08th Sep                     naureen                    Its not ready for collection yet           02:41 PM, 08th Sep                   mayar                   Yes but it is under process it can not be canceled now           02:44 PM, 08th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           02:44 PM, 08th Sep                   mayar                   Is there anything else i can help you with?            02:44 PM, 08th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:46 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3078339