Subject: Ticket Assigned - Conversation with sharath
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Sep 2021 10:06:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sharath sharath                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sharath Bot:  Hi Sharath ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9694358361 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  +971565103538            01:55 PM, 08th Sep                   mayar                   Hi Sharath,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:55 PM, 08th Sep                     sharath                    Hi. I want to cancel one item in my order           01:56 PM, 08th Sep                     sharath                    hi. you there           01:57 PM, 08th Sep                     sharath                    are you there           01:59 PM, 08th Sep                     sharath                    Hi           01:59 PM, 08th Sep                     sharath                    Mr Mayar           01:59 PM, 08th Sep                   mayar                   For sorry the order can not be modified after placing it           02:00 PM, 08th Sep                   mayar                   Is there anything else i can help you with?            02:00 PM, 08th Sep                     sharath                    what is the return policy           02:01 PM, 08th Sep                   mayar                   In the meantime, an exchange is not available at  https://www.centrepointstores.com/ae/en. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any  centrepoint store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any centrepoint store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:03 PM, 08th Sep                   mayar                   Is there anything else i can help you with?            02:03 PM, 08th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:05 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3078143