Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Sep 2021 14:47:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  bindu Bot:  Hi Bindu ,what do you need help with? Customer:  hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:33 PM, 07th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:34 PM, 07th Sep                     hi                    Hi Mayar           06:34 PM, 07th Sep                     hi                    this is bindu from Banglore, India           06:34 PM, 07th Sep                     hi                    I haven't got my refund yet           06:34 PM, 07th Sep                     hi                    could you please check           06:34 PM, 07th Sep                   mayar                   Hi Bindu           06:35 PM, 07th Sep                   mayar                   Could you please share your order number so that I can assist you further?           06:35 PM, 07th Sep                     hi                    last time the chat was ended because of some technical issue from your end           06:35 PM, 07th Sep                     hi                             06:35 PM, 07th Sep                     hi                    please find the screen shot           06:35 PM, 07th Sep                   mayar                   Thank you for providing us with this details            06:37 PM, 07th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           06:37 PM, 07th Sep                     hi                    sure           06:37 PM, 07th Sep                   mayar                   Kindly share your email address           06:40 PM, 07th Sep                     hi                    any update?           06:40 PM, 07th Sep                     hi                    [email-masked]           06:40 PM, 07th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:42 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            06:42 PM, 07th Sep                     hi                    This is the one, its been so many days already           06:42 PM, 07th Sep                     hi                    do we have any ETA for this           06:42 PM, 07th Sep                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:44 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            06:45 PM, 07th Sep                     hi                    please do it asap           06:45 PM, 07th Sep                     hi                    thanks           06:45 PM, 07th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:46 PM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3075440