Subject: Ticket Assigned - Conversation with laila
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Sep 2021 14:36:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with laila laila                    Bot:  Hi again! Bot:  Please enter your name Customer:  laila Bot:  Hi Laila ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9656901851 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525779237            06:25 PM, 07th Sep                   mayar                   Hi Laila,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:27 PM, 07th Sep                     laila                    Hi           06:30 PM, 07th Sep                     laila                    Can u confirm this order           06:30 PM, 07th Sep                   mayar                   Could you please share your order number so that I can assist you further?           06:30 PM, 07th Sep                     laila                    Order# 9694307911           06:31 PM, 07th Sep                   mayar                   Thank you for providing us with this details            06:32 PM, 07th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           06:32 PM, 07th Sep                     laila                    No need           06:33 PM, 07th Sep                     laila                    I got email just now its not process           06:33 PM, 07th Sep                     laila                    Thank you           06:33 PM, 07th Sep                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           06:33 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            06:34 PM, 07th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:35 PM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3075384