Subject: Ticket Assigned - Conversation with ambreen
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 07 Sep 2021 12:50:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ambreen ambreen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ambreen Bot:  Hi Ambreen ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564869362            04:33 PM, 07th Sep                   mayar                   Hi Ambreen  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:34 PM, 07th Sep                   mayar                   Could you please share your order number so that I can assist you further?           04:34 PM, 07th Sep                     ambreen                    9688093877           04:35 PM, 07th Sep                   mayar                   Thank you for providing us with this details            04:36 PM, 07th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           04:36 PM, 07th Sep                     ambreen                    Sure           04:36 PM, 07th Sep                   mayar                   How may i help you ?           04:37 PM, 07th Sep                     ambreen                    I bought this as a gift for my husband but unfortunately its a size too big. Can we please replace this for a smaller size?           04:38 PM, 07th Sep                     ambreen                    The tags and everything are still intact as this was a birthday gift and just given to him yesterday           04:39 PM, 07th Sep                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any splashfashions store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any splashfashions store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:40 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            04:40 PM, 07th Sep                   mayar                   For sorry we do not have exchange  policy           04:40 PM, 07th Sep                   mayar                   Kindly return the item           04:40 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            04:41 PM, 07th Sep                     ambreen                    Ok… i have told you the order number… can you process the return for it? I can drop it off at my nearest store           04:41 PM, 07th Sep                     ambreen                    Also we do not have the shipping package           04:42 PM, 07th Sep                   mayar                   Yes you can return it in any store           04:42 PM, 07th Sep                   mayar                   without the shipping package           04:43 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            04:43 PM, 07th Sep                     ambreen                    Ok… shall i just walk into the store or tey to log into my online account first           04:43 PM, 07th Sep                   mayar                   No           04:46 PM, 07th Sep                   mayar                   If you want to return it at the store           04:46 PM, 07th Sep                   mayar                   no need to create a return request           04:47 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            04:47 PM, 07th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:50 PM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3074840