Subject: Ticket Assigned - Conversation with lady ann
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Sep 2021 12:22:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lady ann lady ann                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lady ann Bot:  Hi Lady Ann ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9694035160 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504545674            04:13 PM, 07th Sep                   mayar                   Hi Lady Ann  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:13 PM, 07th Sep                     lady ann                    My order status is out for delivery today 9:48am..we stayed home waiting for it..but till now no one contacted us or the item was not delivered           04:14 PM, 07th Sep                     lady ann                    9694035160           04:14 PM, 07th Sep                     lady ann                    Kindly check around what time it will be delivered?           04:15 PM, 07th Sep                   mayar                   Your order is out for delivery           04:15 PM, 07th Sep                   mayar                   Our team will contact you on +971504545674           04:15 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            04:15 PM, 07th Sep                     lady ann                    Yes from 9:48am.. and it is past 4pm           04:15 PM, 07th Sep                     lady ann                    Kindly check around what time it will be delivered           04:16 PM, 07th Sep                   mayar                   It depends on our delivery team . Our delivery team will contact you before delivering it           04:17 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            04:17 PM, 07th Sep                     lady ann                    It doesnt help as we are just waiting from morning not leaving the houseand its pasy 4pm no one contacted           04:18 PM, 07th Sep                     lady ann                    Atleast inform us between which time it will be delivered           04:18 PM, 07th Sep                     lady ann                    Not allowing your customers to wait from morning till evening           04:19 PM, 07th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           04:19 PM, 07th Sep                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:20 PM, 07th Sep                   mayar                   We will contact our team to do the needful and to deliver it asap           04:20 PM, 07th Sep                     lady ann                    Yes we received the sms thats its out for delivery at 9:48am.. and its afternoon now           04:21 PM, 07th Sep                     lady ann                    Thank you           04:21 PM, 07th Sep                     lady ann                    It should include between which time they  be delivering atleast           04:21 PM, 07th Sep                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:22 PM, 07th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:22 PM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3074703