Subject: Ticket Assigned - Conversation with dharmik ghelani
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 07 Sep 2021 11:20:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dharmik ghelani dharmik ghelani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dharmik ghelani Bot:  Hi Dharmik Ghelani ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9694083381 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  585282800            03:11 PM, 07th Sep                     dharmik ghelani                    Ok           03:11 PM, 07th Sep                   mayar                   Hi Dharmik ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:11 PM, 07th Sep                     dharmik ghelani                    Hi. I have received notification from max app that my order is delivered.           03:12 PM, 07th Sep                     dharmik ghelani                    But I have not received any call from delivery guy.           03:12 PM, 07th Sep                     dharmik ghelani                    I am right now at office and the delivery address is for my home           03:13 PM, 07th Sep                   mayar                   We have checked and we would like to inform you that our courier team contacted on (+971585282800) and delivered the order on 9/7/21).   We request you to please check with your security, family members and neighbors regarding your order.            03:14 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            03:14 PM, 07th Sep                     dharmik ghelani                    That is my number and I have not received any call           03:15 PM, 07th Sep                     dharmik ghelani                    In my previous order also there was no call before delivering           03:15 PM, 07th Sep                     dharmik ghelani                    Can you please provide delivery person contact number so I can check with him.           03:16 PM, 07th Sep                   mayar                   We request you to please check with your security, family members and neighbors regarding your order.           03:16 PM, 07th Sep                   mayar                   If you could not find your order . Kindly contact us again           03:16 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            03:17 PM, 07th Sep                     dharmik ghelani                    But the thing is that delivery guy should contact before delivering.           03:17 PM, 07th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           03:18 PM, 07th Sep                   mayar                   We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.           03:19 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            03:19 PM, 07th Sep                     dharmik ghelani                    Thank you           03:19 PM, 07th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:19 PM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3074415