Subject: Ticket Assigned - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 07 Sep 2021 10:42:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502690744            02:27 PM, 07th Sep                     hello                    ok           02:27 PM, 07th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:28 PM, 07th Sep                     hello                    can you please update me the status of refund for the return request # 1001315631 for order 9692132514           02:28 PM, 07th Sep                     hello                    hello Mayar, how are you           02:28 PM, 07th Sep                     hello                    can you please update me the status of refund for the return request # 1001315631 for order 9692132514           02:29 PM, 07th Sep                     hello                    i received a text message saying the return request is cancelled!!! but the items are collected from me last Saturday           02:29 PM, 07th Sep                     hello                    u there ?           02:30 PM, 07th Sep                     hello                    hello!!!           02:32 PM, 07th Sep                   mayar                   Thank you for providing us with this details            02:32 PM, 07th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           02:32 PM, 07th Sep                     hello                    okie           02:32 PM, 07th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:33 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            02:33 PM, 07th Sep                     hello                    i need a direct call from you or anyone who is taking care of this issue.           02:35 PM, 07th Sep                     hello                    could you please the same to teh responsible agent           02:35 PM, 07th Sep                     hello                    inform the same*           02:36 PM, 07th Sep                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:39 PM, 07th Sep                   mayar                   Our team will contact you on your email whiten 1-2 days           02:39 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            02:39 PM, 07th Sep                     hello                    nothing thank yu           02:42 PM, 07th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:42 PM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3074226