Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 07 Sep 2021 10:03:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Yes please i want to know when are u going to refund my money           01:50 PM, 07th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:51 PM, 07th Sep                   mayar                   Could you please share your order number so that I can assist you further?           01:51 PM, 07th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:51 PM, 07th Sep                     User                    Yes           01:53 PM, 07th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:53 PM, 07th Sep                   mayar                   Could you please share your order number so that I can assist you further?           01:53 PM, 07th Sep                     User                    Just a secod           01:54 PM, 07th Sep                     User                    1590362342           01:55 PM, 07th Sep                   mayar                   Thank you for providing us with this details            01:55 PM, 07th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           01:55 PM, 07th Sep                     User                    Take your time           01:55 PM, 07th Sep                   mayar                   We would like to inform you that we have processed the refund of amount (OMR 3.5 ) as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is (15903623426302192216 )Terms and conditions apply  Feel free to reach out to us if you need any further assistance.  Your Friends, The Support Team   * Terms and conditions: 1. This voucher code is valid till 6 Months 2. Voucher is only valid on https://www.maxfashion.com/om/en/  3. The voucher code can only be used once, on a single transaction – per head/credit card/registration.           01:58 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            01:58 PM, 07th Sep                     User                    No dear this is another item that i replaced today           01:58 PM, 07th Sep                     User                    Am talking about the cancelled item that i didnot recieve           01:59 PM, 07th Sep                     User                    Please check and do the refund 4.5 riyal           01:59 PM, 07th Sep                   mayar                   Thank you for providing us with this details            02:00 PM, 07th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           02:00 PM, 07th Sep                   mayar                   We would like to inform you that we have processed the refund of amount (OMR 4.5 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:01 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            02:01 PM, 07th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:03 PM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3074017