Subject: Ticket Assigned - Conversation with soraya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 06 Sep 2021 14:54:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with soraya soraya                    Customer:  Fors time this problem Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Soraya ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:45 PM, 06th Sep                   mayar                   Hi  Soraya,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:45 PM, 06th Sep                     soraya                    Can i change           06:46 PM, 06th Sep                     soraya                    Cuz the shose is small.           06:46 PM, 06th Sep                     soraya                    We received your return request for order 8293625719 Batman Themed Sneakers with St... . Our delivery partner will pick up your return in 2-5 days.           06:47 PM, 06th Sep                     soraya                    I need 30or 31 size           06:47 PM, 06th Sep                   mayar                   We are truly sorry to hear that you are not satisfied with the item you bought from our website. We would like to inform that we always work on providing best quality products to our customer. However, we see that you are not happy with your purchase. We would request you to raise a return request. ​ You can return online purchases through the below three channels:  You can contact our customer support team on (18-00-871‎) to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           06:51 PM, 06th Sep                   mayar                   Is there anything else i can help you with?            06:51 PM, 06th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:54 PM, 06th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3071162