Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Sep 2021 13:35:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi I placed an order few minutes ago, first I got a message it was confirmed, my debt card was charged, then I got a message that payment is processing and last I get a message that order was not processed successfully, can you please explain           05:26 PM, 06th Sep                     User                    Order number 1594003412           05:27 PM, 06th Sep                     User                    But the 2nd and 3rd messages came with order number 1594007396           05:28 PM, 06th Sep                     User                    My name is Karim Al-Balushi and I made only one order           05:29 PM, 06th Sep                     User                    For ladies underwear           05:29 PM, 06th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:29 PM, 06th Sep                   mayar                   Thank you for providing us with this details            05:30 PM, 06th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           05:30 PM, 06th Sep                   mayar                   As I can check the following order number: 1594003412 has been placed successfully and the following order number: 1594007396 was unsuccessful and did not go through.           05:32 PM, 06th Sep                   mayar                   Is there anything else i can help you with?            05:32 PM, 06th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:34 PM, 06th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3070751