Subject: Ticket Assigned - Conversation with faisal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Sep 2021 11:50:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faisal faisal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  faisal Bot:  Hi Faisal ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555634655            03:32 PM, 06th Sep                   mayar                   Hi Faisal ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:34 PM, 06th Sep                     faisal                    My previous order is delivered yesterday but its still showing under process in order history.  I want to return some items. Can u asssit           03:34 PM, 06th Sep                   mayar                   Could you please share your order number so that I can assist you further?           03:35 PM, 06th Sep                     faisal                    9693314658           03:36 PM, 06th Sep                   mayar                   Thank you for providing us with this details            03:36 PM, 06th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           03:36 PM, 06th Sep                     faisal                    Ok           03:37 PM, 06th Sep                   mayar                   We have checked and we would like to inform you that our courier team contacted on +971555634655) and delivered the order on (5/9/2021).   We request you to please check with your security, family members and neighbors regarding your order.            03:38 PM, 06th Sep                   mayar                   Is there anything else i can help you with?            03:38 PM, 06th Sep                     faisal                    I received the order           03:40 PM, 06th Sep                     faisal                    Put i want to return some items. The option for return is not showing as the status is still "under process"           03:40 PM, 06th Sep                   mayar                   Kindly share name of the items you want to return           03:45 PM, 06th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:48 PM, 06th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:48 PM, 06th Sep                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:49 PM, 06th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3070157