Subject: New Reply Received - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Sep 2021 16:24:38 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need esc  Ticket comment <div dir="auto">Dear Sir/Madam.</div>
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<div dir="auto">Today at 5 pm i got my refund.</div>
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<div dir="auto">Thank you </div>
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<div dir="auto" style="font-size:85%; color:#575757">Sent from my Galaxy</div>
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<div>-------- Original message --------</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; 
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<div>Date: 05/09/2021 18:59 (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2960904] - need esc </div>
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Hi Rab,<br style="box-sizing:border-box">
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<div style="box-sizing:border-box; word-break:break-word">Thank you for reaching out to us.</div>
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We apologize for the inconvenience that has happened.</div>
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Regarding the order: 6328540861 Please note that the refund has been processed successfully from our side for the amount (SAR 162.00) on 8/11/21, however due to some concerns with the payment vendor, the refund has been rejected.</div>
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Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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Please share your bank statement if you are sure that you did not got the amount.</div>
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Feel free to reach out to us for any further assistance.</div>
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Your Friends</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2960904