Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Sep 2021 10:59:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sam                    Bot:  Hi again! Bot:  Please enter your name Customer:  sam Bot:  Hi Sam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9692132219 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:39 PM, 05th Sep                   mayar                   Hi Sam ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:40 PM, 05th Sep                     sam                    9692132219           02:41 PM, 05th Sep                     sam                    Please tell me my order is on the way or not?           02:41 PM, 05th Sep                   mayar                   Thank you for providing us with this details            02:42 PM, 05th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           02:42 PM, 05th Sep                     sam                    K           02:43 PM, 05th Sep                     sam                    R u still here?           02:48 PM, 05th Sep                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971508339498)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           02:49 PM, 05th Sep                     sam                    Sorry i m very disappointed ?because  your website not showing me anything           02:51 PM, 05th Sep                   mayar                   We are truly sorry to hear that           02:52 PM, 05th Sep                     sam                    Yes mobile phone number is correct  0508339498           02:52 PM, 05th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:52 PM, 05th Sep                   mayar                   Is there anything else i can help you with?            02:53 PM, 05th Sep                     sam                    I ordered 2 time           02:53 PM, 05th Sep                     sam                    Can you tell me about my another order           02:53 PM, 05th Sep                     sam                    And which one is delivery days?           02:54 PM, 05th Sep                     sam                    9693070856           02:55 PM, 05th Sep                   mayar                   Thank you for providing us with this details            02:56 PM, 05th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           02:56 PM, 05th Sep                   mayar                   This order is out for delivery           02:56 PM, 05th Sep                     sam                    Ok           02:57 PM, 05th Sep                   mayar                   Our team will contact you on +971508339498 before delivering it           02:57 PM, 05th Sep                   mayar                   Is there anything else i can help you with?            02:57 PM, 05th Sep                     sam                    But sir Please do something for ma previous order           02:57 PM, 05th Sep                   mayar                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:58 PM, 05th Sep                   mayar                   Our team will contact you on your email whiten 24 hours           02:58 PM, 05th Sep                   mayar                   Is there anything else i can help you with?            02:58 PM, 05th Sep                     sam                    But dont cancel my order           02:58 PM, 05th Sep                     sam                    No thanks           02:58 PM, 05th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:59 PM, 05th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3065326