Subject: Ticket Assigned - Conversation with hatim
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Aug 2021 13:16:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hatim hatim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hatim Bot:  Hi Hatim ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96599721063            05:08 PM, 30th Aug                   mayar                   Hi Hatim ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:08 PM, 30th Aug                     hatim                    Hi           05:09 PM, 30th Aug                     hatim                    I still not received my refund           05:09 PM, 30th Aug                     hatim                    8285167456           05:09 PM, 30th Aug                   mayar                   Could you please share your order number so that I can assist you further?           05:09 PM, 30th Aug                   mayar                   Thank you for providing us with this details            05:09 PM, 30th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           05:09 PM, 30th Aug                     hatim                    Ok           05:10 PM, 30th Aug                   mayar                   We would like to inform you that we have processed the refund of amount (  KWD4.25) on (24/08/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:12 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            05:12 PM, 30th Aug                     hatim                    Ok fine           05:14 PM, 30th Aug                     hatim                    No thank you           05:14 PM, 30th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:15 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3040580