Subject: Ticket Assigned - Conversation with monalisa muvuti
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Aug 2021 13:09:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with monalisa muvuti monalisa muvuti                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  monalisa muvuti Bot:  Hi Monalisa Muvuti ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9690889939 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566171579            04:54 PM, 30th Aug                     monalisa muvuti                    Thank you           04:54 PM, 30th Aug                     monalisa muvuti                    Please call if possible           04:55 PM, 30th Aug                   mayar                   Hi Monalisa Muvuti  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:55 PM, 30th Aug                     monalisa muvuti                    My order status is showing i rejected the order but nobody called for delivery           04:58 PM, 30th Aug                     monalisa muvuti                    Do you have a number i can call i think its better that way           05:01 PM, 30th Aug                   mayar                   Thank you for providing us with this details            05:01 PM, 30th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           05:01 PM, 30th Aug                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971566171579)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           05:04 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            05:04 PM, 30th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:08 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3040550