Subject: Ticket Assigned - Conversation with fatima
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Aug 2021 12:52:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima fatima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatima Bot:  Hi Fatima ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971554906719            04:35 PM, 30th Aug                   mayar                   Hi Fatima,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:36 PM, 30th Aug                     fatima                    Hi dear           04:36 PM, 30th Aug                     fatima                    I’ve requested for return items I’ve ordered them last week and they come and collected it on Saturday and until now I didn’t receive anything from your side about redund or yo confirm my return request           04:37 PM, 30th Aug                   mayar                   Could you please share your order number so that I can assist you further?           04:38 PM, 30th Aug                     fatima                             04:39 PM, 30th Aug                     fatima                    Order no 9690140730           04:41 PM, 30th Aug                   mayar                   Thank you for providing us with this details            04:43 PM, 30th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           04:43 PM, 30th Aug                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:47 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            04:47 PM, 30th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:51 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3040462