Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Aug 2021 12:48:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4590304737 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97470330214            04:36 PM, 30th Aug                     hi                    Sure           04:36 PM, 30th Aug                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:36 PM, 30th Aug                     hi                    Hi           04:37 PM, 30th Aug                     hi                    My return order is still in progress           04:37 PM, 30th Aug                     hi                    4590304737           04:37 PM, 30th Aug                   mayar                   Thank you for providing us with this details            04:38 PM, 30th Aug                     hi                    Hello?           04:38 PM, 30th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           04:38 PM, 30th Aug                     hi                    Sure           04:39 PM, 30th Aug                   mayar                   It takes 3-5 days to be collected           04:41 PM, 30th Aug                     hi                    It's in process as of now           04:42 PM, 30th Aug                     hi                    It shows here           04:42 PM, 30th Aug                   mayar                   It takes 1-2 hours to be updated           04:42 PM, 30th Aug                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to you           04:43 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            04:43 PM, 30th Aug                     hi                    The return hasn't been picked up           04:43 PM, 30th Aug                   mayar                   It takes 3-5 days to be collected           04:44 PM, 30th Aug                   mayar                   Our team will contact you before collecting it           04:45 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            04:45 PM, 30th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:48 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3040441